AI Usage Disclosure

1. Why you’re seeing this

Homegoing360 uses artificial intelligence (“AI”) to help guide you. We want you to understand what that means, what it can and cannot do, and how your information is handled. This Disclosure supplements our Terms of Service and Privacy Policy.

2. Every AI feature, and who powers it

Feature	What it does	Provider
The Guide	A conversational assistant that answers questions and helps you understand next steps, terms, and tasks	Anthropic
Drafting help	Generates suggested text such as letters, obituaries, and messages	Anthropic
Suggestions and summaries	Organizes information and surfaces relevant guidance	Anthropic
Document reading	Reads a document you have uploaded to summarize it and suggest next steps	Anthropic
Read-aloud	Reads text on the screen out loud in a synthetic voice	ElevenLabs
The face-to-face Guide	A video conversation with a synthetic presenter	HeyGen

When you use one of these, your inputs are sent to the named provider to generate a response. Documents and conversations are not used to train AI models.

Document reading, specifically. When you ask the Guide to read a document you have uploaded — a policy, a bill, a letter — that document’s contents are sent to Anthropic to generate a plain-language summary, key details, and suggested next steps.

3. Two features that need saying plainly

3.1 Read-aloud is a synthetic voice

Read-aloud sends the text on your screen to a speech provider and plays back a synthetic voice. It is not a recording of a person, and it is not the voice of your loved one. Where the Platform stores a recording of a real person’s voice — a sealed “last wishes” recording — that is a recording, never a synthetic reconstruction, and we do not generate synthetic speech in anyone’s voice.

3.2 The face-to-face Guide is a synthetic person on video

If you choose the face-to-face Guide, you are speaking with a computer-generated presenter that looks and sounds like a person. It is not a person. No human is watching or listening to that conversation.

Two things about it are different from the text Guide, and you should know both:

• It runs on a third-party provider’s model, steered by instructions we configure with that provider rather than in our own software. Its guardrails are therefore not identical to the text Guide’s.
• It does not carry the text Guide’s specific safeguards — for example, its practice of pointing you to a licensed attorney and declining to draft legal documents. Treat anything it says with more caution, not less, and verify anything that matters.

If you would rather speak with a human being, do not use this feature. Nothing in the Platform requires it.

4. What AI is — and is not

4.1 It’s a helper, not a professional. AI output is general information and drafting assistance only. It is not legal, financial, tax, insurance, medical, or professional advice, and using it does not create any attorney-client, fiduciary, medical, or other professional relationship.

4.2 It can be wrong. AI can produce information that is inaccurate, incomplete, outdated, or not suited to your specific situation (“hallucinations”). Laws, deadlines, forms, and benefits vary by state and change over time. Always verify important information with a qualified professional and official sources before relying on it.

4.3 You are in control. You decide whether to use AI output. Review, edit, and confirm anything generated for you — especially documents, letters, legal or financial information, and anything you send to others or file with a court or institution.

5. Your inputs and privacy

• Your inputs to AI features may be transmitted to and processed by the third-party providers named in Section 2, as described in our Privacy Policy.
• We do not permit our AI providers to use your inputs to train their general-purpose models.
• Do not enter information you are not authorized to share, and avoid submitting unnecessary sensitive information.
• A conversation with the Guide is private to the person who typed it. Not to the estate’s owner, not to other family members, and not to our support staff. People ask that box whether they are personally liable for a parent’s debts, and whether a sibling can contest a will, at two in the morning. Nobody else on the estate can read it.
• AI interactions may be retained to operate and secure the Platform, consistent with our Privacy Policy and Data Retention Policy.

6. Limitations and responsible use

• Do not use AI features to generate unlawful, infringing, harmful, or deceptive content (see the Acceptable Use Policy).
• AI features are not monitored in real time and are not a crisis or emergency service. If you are experiencing a medical or mental-health emergency, call 911 or your local emergency number. For emotional support, consider contacting the 988 Suicide & Crisis Lifeline or a licensed professional.
• AI output may reflect limitations or biases of underlying models.

7. No warranty

AI features are provided “as is,” without warranty of accuracy, completeness, or fitness for a particular purpose, and are subject to the disclaimers and limitations of liability in our Terms of Service.

8. Human alternatives

AI features are optional. You may choose not to use them and instead use the Platform’s non-AI resources — the roadmap, the letter templates, the checklists — or consult a qualified professional or provider. Nothing in the product requires you to talk to an AI to settle an estate.

9. Changes

We may update this Disclosure as our AI features and applicable law evolve. If we add an AI feature or an AI provider, this document is updated in the same change — our build fails if a provider appears in the software and not in Section 2.

10. Contact

Questions about our AI features: care@homegoing360.com

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Short-form notice shown at the point of AI interaction:

You’re using the AI Guide. It offers general information and drafting help — not legal, financial, tax, or medical advice — and it can be wrong. Please verify important details with a qualified professional. Don’t share information you’re not authorized to share.