Part 1 — Memorial website terms

1.1 Purpose. Homegoing360 lets users create memorial pages to honor a deceased person, including text, photos, videos, and tributes (“Memorial Content”).

1.2 Who may create and manage. The user who creates a memorial, and those they authorize, manages it. You represent you have an appropriate relationship to the deceased and the right to create and manage the memorial. Homegoing360 does not adjudicate disputes among family members over control of a memorial, but may suspend or restrict a memorial in response to credible disputes or complaints.

1.3 Public and private. You choose whether a memorial is private (limited to people you authorize) or public (viewable by anyone with the link, or via search, as configured). If public, understand the content may be seen, shared, and indexed. You are responsible for what you publish.

1.4 Your responsibilities. Memorial Content must be truthful, respectful, lawful, and something you have the right to post. You will not post content that is defamatory, harassing, infringing, private or sensitive about living persons without their consent, or otherwise in violation of the Acceptable Use Policy.

1.5 Living people named in a memorial. This deserves its own paragraph, because a memorial is one of the few places where private information about the living is published as a matter of custom.

An obituary’s “survived by” list is a list of living people, with their names and often their relationships and cities. The Platform treats it accordingly. The working draft is never published by anything. Before a survivor list can appear on a public memorial page, the Platform reads the names back to you and requires you to confirm that you have the right to publish them. That is the only path to publication, and it exists so that nobody’s name reaches a public page because a form defaulted to “on”.

The guest registry collects attendees’ names, and sometimes their email and postal addresses. That information is visible only to the estate’s members, is never published on the memorial page, and is never used to market anything to the attendee.

If somebody asks you to remove their name, remove it. If they contact us instead, we will contact you.

1.6 Ownership and license. You retain ownership of Memorial Content you submit and grant Homegoing360 the license in the Terms of Service to host, display, format, and process it to provide the memorial and related services, including print products you request.

1.7 Contributions from others. If you enable others to contribute — tributes, condolences — those contributors are responsible for their content, and you and Homegoing360 may moderate or remove contributions.

1.8 Duration and changes. Memorials remain available while your account supports them. You may edit or delete a memorial you control. Homegoing360 may remove content that violates these terms. Retention is described in the Data Retention Policy.

1.9 No guarantee of permanence. While memorials are meaningful and we aim to preserve them, Homegoing360 does not guarantee perpetual availability of a public page. Keep your own copies of irreplaceable content. (This is separate from the vault and from sealed recordings, which are covered by the Terms, Section 7.6.)

Part 2 — Photo, video, and image release

Applies when you upload media, and to print orders.

2.1 Your representations. By uploading photos, videos, or images (“Media”), you represent and warrant that:

• You own or have all rights and permissions necessary to upload and use the Media for the services you request, including display on memorials and reproduction in print products;
• You have obtained any necessary consent from individuals depicted, or their authorized representatives, including for public display; and
• The Media does not infringe any copyright, trademark, right of privacy or publicity, or other right, and is not unlawful.

2.2 License. You grant Homegoing360 the license in the Terms of Service to host, store, reproduce, adapt (for formatting and printing), display, and transmit the Media to provide the services you request — memorial display, tribute videos, and print production by our manufacturers.

2.3 The deceased, and minors. For Media of the deceased, you represent you have the right to use it. For Media depicting living minors, you represent you are a parent or guardian, or have the guardian’s consent.

2.4 Removal. You may remove Media you control. Homegoing360 may remove Media that violates these terms or in response to a valid rights complaint (see the Copyright & DMCA Policy).

Part 3 — Obituary submission

3.1 Accuracy and rights. You are responsible for the accuracy of obituary content and for having the right to publish it, including any text, quotes, scripture, or images incorporated. Homegoing360 does not verify obituary content.

3.2 Living people. See Part 1.5. Publication of a survivor list requires the explicit acknowledgement described there.

3.3 License and display. You grant Homegoing360 the license in the Terms of Service to publish, format, and display the obituary as part of the services, including on memorials and in print, and — if you choose public display — to make it publicly viewable.

3.4 Third-party publication. If Homegoing360 or a provider facilitates submitting an obituary to a third party, such as a newspaper or a funeral home’s own site, that third party’s terms, fees, and deadlines apply, and Homegoing360 is not responsible for the third party’s acts, edits, pricing, or timing.

3.5 Corrections. You are responsible for reviewing and approving obituary content before publication or print. Corrections after publication or printing may not be possible, or may incur charges.

3.6 Content standards. Obituaries must comply with the Acceptable Use Policy and must not be defamatory, harassing, or infringing.

Part 4 — Tribute videos and sealed recordings

4.1 Content and rights. Tribute videos may combine your Media, text, and music or other assets. You are responsible for having the rights to all elements you provide.

4.2 Music licensing. You may not include copyrighted music or other third-party assets unless you have the necessary license. Where Homegoing360 or a provider offers a library of licensed music or assets, you may use those only within the scope of the provided license and only as part of the tribute product. Using unlicensed copyrighted music can result in removal, takedown, or muting, and is your responsibility.

4.3 License to Homegoing360. You grant Homegoing360 the license in the Terms of Service to assemble, host, process, display, and — if you order — produce the tribute video from the elements you provide.

4.4 Production and delivery. Tribute videos are produced as described at order; timelines, formats, and revisions are shown at purchase. Approve your preview before finalization. Personalized videos may be non-refundable once produced, except for defects.

4.5 Sealed recordings are different, and permanent.

A “last wishes” or witness recording that you choose to seal is not a tribute video and is not covered by 4.4. It is fixed at the moment you seal it and stored with a digital fingerprint proving it has not been altered. After that, no one can edit or delete it — not you, not another family member, not Homegoing360, and not our support staff.

That permanence is the point: it is what allows the people who eventually receive it to trust that they are seeing what you actually recorded. You are told this before you seal, and sealing is a separate, deliberate step. A recording you have not sealed can be deleted like any other content.

4.6 Removal and takedown. Homegoing360 may remove or mute tribute content in response to a valid rights complaint (see the Copyright & DMCA Policy). Sealed recordings are subject to Section 4.5 and to the Data Retention Policy, Section 4.2.

Part 5 — Contact

care@homegoing360.com EdConsult LLC d/b/a Homegoing360, 1098 Ann Arbor Rd W, #479, Plymouth, MI 48170