Data Retention Policy

1. What this covers

This Policy explains how long Homegoing360 keeps the information described in our Privacy Policy, and what happens to it when you stop using the Platform. It is incorporated into the Terms of Service.

2. The principle

We keep information for as long as it is needed to provide the service you asked for, and then for as long as the law requires. Two categories are kept longer than that on purpose, and both are described in Section 4, because a family should never be surprised by what we still have — or by what we cannot get rid of.

3. How long we keep things

What	How long	Why
Account and profile	While your account is open, then 30 days	So a closure by mistake can be undone
Estate content — tasks, ledger, notes, obituary drafts	While the estate exists, and while any member still has access	An estate is shared; one person leaving does not end it for the others
Vault documents	Indefinitely, unless you delete them — see Section 4.1	They are irreplaceable and we do not remove them for non-payment
Sealed recordings	Permanently — see Section 4.2	They cannot be deleted by anyone, including us, by design
Memorial pages and guestbook entries	While the family keeps the memorial enabled	The family controls it
Guide conversations	24 months, then deleted	Private to the person who typed them, and not needed indefinitely
Payment and transaction records	7 years	Tax, accounting, and chargeback obligations
Consent and acceptance records	7 years after the account closes	They are the record of what you agreed to, and their value is that they outlive the dispute
Text-message consent and opt-out records	5 years after the last message	TCPA record-keeping
Server and security logs	90 days	Security investigation and reliability
Backups	35 days on a rolling basis	Disaster recovery

Deleted content may persist in backups for the period above before ageing out. We do not restore deleted content from a backup to bring it back.

4. The two things we keep by design

4.1 Documents in a locked vault are not deleted for non-payment

If a paid plan or a Vault Keeper subscription lapses, your vault locks: no new documents can be added. Everything already in it stays, and stays downloadable, indefinitely — for you and for every other member of the estate you shared it with.

There is no grace period after which documents are removed, because there is no removal.

4.2 A sealed recording cannot be deleted by anyone

A “last wishes” or witness recording that you choose to seal is fixed at the moment you seal it, stored with a digital fingerprint that proves it has not been altered. After that, nobody can edit or delete it — not you, not another family member, not Homegoing360, and not our support staff.

That is not a limitation we have failed to fix. It is the entire value of the recording: the people who eventually watch it can trust that they are seeing what you actually recorded, because there was never a moment at which anyone could have changed it.

You are told this before you seal, and sealing is a separate, deliberate step. A recording you have not sealed is ordinary content and can be deleted like anything else.

If we are ever legally compelled to remove a sealed recording — by a court order, for example — we will comply and will tell the account holder, unless the order forbids it.

5. Deleting your account

You may close your account at any time by contacting care@homegoing360.com or through your account settings. When you do:

• Your profile and account are deleted after 30 days.
• Content you contributed to an estate that other members still use is retained for them, because it is theirs too.
• The two categories in Section 4 are retained as described there.
• Records we are legally required to keep are retained for their required period, and are not used for anything else.

We will tell you which of these apply to you before we do it, rather than deleting what we can and leaving you to discover the rest.

6. Requests

To request access, correction, deletion, or a portable copy of your information, email privacy@homegoing360.com. See the Privacy Policy, Section 8, for the full description of those rights and how we verify a request.

7. Changes

We may update this Policy. If a change would allow us to delete something that this version says we keep — in particular anything in Section 4 — we will notify affected account holders before it takes effect, not after.

8. Contact

privacy@homegoing360.com · care@homegoing360.com EdConsult LLC d/b/a Homegoing360, 1098 Ann Arbor Rd W, #479, Plymouth, MI 48170